Website Privacy Policy – 25 May 2018

 

This privacy notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

 

Who are we?

 

We are Go Global Travel Ltd. Our address is 23 Bar Kochva St.,Bnei Brak, Israel 7696500. You can contact us by post at the above address, by email at GDPR@goglobal.travel or by telephone on +972 (0)3 767 8100.

For our EU based representative you may contact us by the above email (GDPR@goglobal.travel)  or by post at  Go Global Travel, Plaza Café del Mar, 10, Mataro, 08301, Spain or by telephone on +34935364023

 

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

 

How we use your information

 

When you submit an enquiry via our website

When you purchase a product from our website

When you sign up to receive our newsletter

Your rights as a data subject

Your right to complain

Updates to this privacy policy

 

 

When you submit an enquiry via our website

 

When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.

 

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your query to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

 

Your enquiry is stored and processed as an email which is hosted by Microsoft within the European Economic Area (EEA). It is also logged on a CRM system on a cloud server based in Canada, a country which the EU says has adequate data protection laws in place to protect your data.

 

We do not use the information you provide to make any automated decisions that might affect you.

 

We keep enquiry emails for seven years, after which they are securely archived and kept for additional seven years, when we delete them. CRM records are kept for seven years after the last contact with you.

 

 

When you purchase a product from our website

 

When you purchase products from us online, we ask you for your name, address, contact telephone number, email address, bank details and/or credit card information as well as all data required to charge you (Authorization Codes, Passport number or national ID number) as well as all data required for our records of your transaction such as your Registration Number, your VAT ID. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet. Regarding your clients we will only retain their First and Last names, and in limited circumstances in which required to provide the service (Mainly for transfer services you retain for them from us) their e-mail and phone number all based on your required approval from them to hand us such information.  

 

We will use your information to verify your credit card details for your purchase, process your order and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.

 

We require this information in order to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law.

 

Your information is stored on our website and on our cloud server, both of which are based within the European Union. Your credit card details are passed to a third-parties payment processors which is based in EU and the USA which is certified to the EU-US Privacy Shield (which requires effective safeguards for your information). We do not retain your credit card information.

 

We do not use the information you provide to make any automated decisions that might affect you.

 

We keep your order information for an indefinite period, as the licenses we sell for our products do not expire.

 

 

When you sign up to receive our newsletter

 

When you sign up to receive our newsletter, we ask for your name and your email address.

 

We will ask for your consent to use your name and email address to email you our newsletter which contains information about our products and other information which we feel might be of interest to you.

 

You can withdraw your consent at any time and we will stop sending you the newsletter.

 

We do not use the information you provide to make any automated decisions that might affect you.

 

We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after three years.

 

 

Your rights as a data subject

 

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

 

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

 

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

 

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

 

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

 

 

Your right to complain

 

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the relevant EU Information Commissioner’s Office at your country.

 

 

Updates to this privacy policy

 

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

 

We will update the version number and date of this document each time it is changed.